Security Policy

1. Data Protection

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3
• Data at Rest: Sensitive data is encrypted using AES-256 encryption
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: We conduct regular security audits and penetration testing

2. Account Security

We provide multiple layers of security for your account:

• Strong Password Requirements: Minimum 8 characters with complexity requirements
• Two-Factor Authentication (2FA): Optional but recommended for all accounts
• Session Management: Automatic logout after inactivity
• Device Recognition: Alerts for logins from new devices
• Account Recovery: Secure account recovery process with email verification

3. Payment Security

Your payment information is protected through:

• PCI DSS Compliance: We comply with Payment Card Industry Data Security Standards
• Tokenization: Credit card details are tokenized and never stored on our servers
• Secure Payment Gateways: We use trusted payment processors like Stripe and PayPal
• Fraud Detection: Advanced algorithms monitor for suspicious transactions
• Escrow Protection: Funds are held securely until transaction completion

4. Infrastructure Security

Our infrastructure is designed with security in mind:

• Cloud Security: Hosted on secure cloud infrastructure with DDoS protection
• Firewall Protection: Web application firewall (WAF) blocks malicious traffic
• Regular Updates: Systems and software are regularly updated with security patches
• Backup Systems: Regular encrypted backups ensure data recovery
• Monitoring: 24/7 monitoring for security incidents and anomalies

5. Security Best Practices

To help keep your account secure, we recommend:

• Use a unique, strong password for your Pamulak account
• Enable two-factor authentication (2FA)
• Never share your login credentials with anyone
• Be cautious of phishing emails claiming to be from Pamulak
• Keep your device and browser updated
• Log out when using shared or public computers
• Report suspicious activity immediately

6. Incident Response

In the event of a security incident:

• Immediate Action: We take immediate steps to contain and assess the incident
• Investigation: Thorough investigation to determine the scope and impact
• Notification: Affected users are notified within 72 hours as required by law
• Remediation: Steps taken to prevent similar incidents in the future
• Support: Dedicated support for affected users

7. Reporting Security Issues

If you discover a security vulnerability or suspicious activity:

8. Compliance and Certifications

We maintain compliance with:

• PCI DSS Level 1 for payment card security
• GDPR for European data protection
• CCPA for California consumer privacy
• SOC 2 Type II certification (in progress)

9. Contact Security Team

For security-related inquiries or to report security issues: